Practical leadership skills for today’s operational challenges.
Strong operational leadership is essential to delivering safe, effective, and sustainable services in the developmental services sector.
The Operational Leadership in Developmental Services Program is designed to support professionals transitioning into or currently working in operational leadership roles. This program provides a structured, competency-based pathway to build the practical skills required to lead teams, manage performance, navigate change, and make informed operational decisions in complex service environments.
Through applied learning, real-world scenarios, and mentor-supported reflection, learners will develop the confidence, clarity, and tools needed to lead effectively at the operational level.
This program emphasizes practical application over theory, ensuring that all learning can be directly integrated into day-to-day leadership responsibilities.
Learners who complete the program will be equipped to:
- Lead teams with confidence and accountability
- Manage time, priorities, and operational demands effectively
- Make informed financial and staffing decisions
- Navigate conflict, performance challenges, and change
- Build high-performing, inclusive team environments
For more information on the Operational Leadership in Developmental Services Program, click on the button below:
Date & Time: Monday September 14, 2026; 12:00PM – 1:30PM EST
Topic: Operational Leadership: Generational Dynamics in the Workplace: Understanding Differences, Building Connection
Join us for an interactive session featuring a different operational leadership topic each month. Connect with leaders from across the sector to discuss common challenges, share practical solutions, and exchange insights and resources that support effective, high-quality service delivery.
Click the Padlet button below to access any materials or key discussion points from previous Operational Leadership meetings, with ongoing access and for collaboration.
Share operational leadership resources and practical tools to support effective team leadership, performance management, and service delivery across the DS sector.