As the population ages, many individuals who have lived through institutionalization and trauma can experience renewed distress when faced with a move to long-term care later in life. To prevent this, it is essential that systems evolve and adapt to meet changing aging-related needs, ensuring people can remain in familiar, supportive environments.
With support from the Ministry of Children, Community and Social Services, the KTT network is making the adoption of innovative approaches easy with quick, user-friendly toolkits available for you to implement within your agency.
Modules posted below currently include content from Developmental Services agencies across the province of Ontario.
For more information, please contact Amanda Mastronardi, Project Manager, REAL Xchange KTT at amastronardi@communitylivingessex.org.
Please select a module below to get started:
Scaling for Success: Exploring Options for Business Practices in Ontario’s DS Sector
The Scaling for Success webcast showcases examples of organizations who are in various stages of evolving their business practices and thinking differently about how to better support management teams and front-line staff, increase the expertise of people in key roles, collaborate more broadly, and provide improved supports to people.
Creating Safe and Supportive Employment Services: A Trauma-Informed Approach
Fostering safety, trust, and empowerment through trauma-informed practices improves outcomes, strengthens teams, and boosts retention.
This module is valuable for anyone involved in service delivery and will deepen your understanding of trauma-informed practice and how to apply it in your work.
Empowering Disability-Inclusive Entrepreneurship: The Role of Employment Service Providers
Owning a business can provide meaningful benefits, including flexibility in scheduling and workload, greater control over the clients they serve, and the opportunity to build independence and long-term self-sufficiency.
Beyond the Plan: Incorporating a Person-Centred Approach to Supports
Person-centred support empowers individuals to live meaningful, inclusive lives based on their choices. When planning is separated from day-to-day support, this connection can be lost. Equipping direct support professionals with the skills to carry plans forward helps ensure planning leads to real, lasting outcomes.
Succession Planning
This toolkit was developed to help agencies prepare for leadership transitions at every level. It offers tools, templates, and guidance to build organizational capacity, reduce risk, and strengthen alignment between workforce and strategy. It is not meant to be prescriptive. Instead, it is designed to be flexible — allowing each organization to adapt the approach to its size, structure, and context.
Developing a Partnership for Employment Service Delivery (2025 Update)
This module helps you evaluate whether partnerships would benefit your organization and how to build them to enhance program delivery. It includes real-world examples and highlights that successful service providers often need diverse expertise, skills, and solutions that are difficult to provide alone.
Re-Imagining Change: A Workbook for Creating, Embracing, and Harnessing Organizational Change (2025 Update)
This updated module is based on Re-Imagining Change, revised since 2021 to reflect evolving disability services, including employment transformation and the Journey to Belonging. It introduces key concepts and guides effective navigation and leadership of change.
Navigating Loss and Grief with People with Intellectual Disabilities
Loss can result from death, life changes, aging, or missed life experiences, and grief is a natural response. This webinar helps Developmental Services professionals recognize signs of grief in people with intellectual disabilities, provide appropriate support, and normalize conversations about loss before it occurs.
Navigating Grief, Loss, and Bereavement in the Developmental Services Sector
This module explores the challenges of death and grief when supporting people with IDD, an area often lacking adequate resources. It offers guidance, strategies, and practical tools to help staff navigate emotionally demanding situations, manage their own grief, and provide effective support to those in their care.
Promising Practices in Employment Service Delivery-Addressing the Barriers to Employment for Youth Who Have IDD
This module helps you assess and build partnerships to strengthen program delivery. It offers guidance, real-world examples, and highlights the need for shared resources and expertise that single organizations may not be able to provide alone.
Understanding Rural Communities and Employment Service Delivery – Challenges and Opportunities
This module examines the challenges and opportunities for job seekers with disabilities in rural areas, including barriers like isolation, limited transit, seasonal work, and connectivity gaps. It also highlights practical strategies to help service providers support meaningful, sustainable employment.
Intersecting Identities: Understanding Intersectionality and Disability
Intersectionality plays a vital role in fostering equitable and inclusive environments for individuals with disabilities. This module offers a high-level overview of intersectionality, highlighting its significance in delivering employment services and conducting trainings and workshops for people with disabilities. It equips participants with tools to identify biases, practice reflexivity, understand social location, and apply culturally informed approaches to enhance both professional and personal interactions.
Supporting Families and Caregivers Experiencing Child and Youth Aggression
There is an emerging awareness of Aggression toward Family and Caregivers in Children and Adolescents (AFCCA) and its prevalence in families with young people with developmental and other disabilities. Topics included in this webcast are, how research helps us understand families, caregivers, and young people experiencing AFCCA, and how support is provided to families to feel safer.
Awakening: Domestic Human Trafficking: Supporting Survivors with Intellectual and/or Developmental Disabilities
This module introduces Montage, a nonprofit with 30+ years of supporting adults with developmental and intellectual disabilities, and focuses on identifying human trafficking victims, understanding their trauma, and applying trauma-informed care. It provides tools and strategies to support survivors, address service gaps, and connect them to essential resources.
Recruitment and Retention in Developmental Services Toolkit
This module toolkit, developed through collaboration with sector partners and families, helps Developmental Services organizations improve recruitment and retention. It focuses on building a strong, skilled, and diverse workforce to better support people in living meaningful, community-connected lives.
Generative AI: An Online Learning Module for Developmental Services Employees
This module will help you become more aware of what artificial intelligence can offer, how it works, what to watch out for, and how you can use it responsibly to make things faster and easier in your work. By the end of this module, you will be more knowledgeable about Generative AI and perhaps even a bit excited about giving it a try!
Human Trafficking 101
This module presents the serious and sobering realities of human trafficking, with a focus on why vulnerable groups, including people with developmental disabilities, are at increased risk. It explores key warning signs, outlines how to respond effectively, and provides an overview of the province’s efforts to address the issue through its five-year anti-human trafficking strategy.
Protecting Your Organization from Cybersecurity Attacks
In an era where cybersecurity threats are evolving at an unprecedented pace, understanding how to safeguard your agency has never been more critical. Todd Cox of Attache Group, offers actionable strategies for anyone looking to fortify their defenses against the digital dangers of today. Special attention is given to the unique challenges faced by small and mid-size agencies, ensuring tailored advice that’s both practical and effective.
Accessibility and Inclusion in the Non-Profit Sector – Disability and Workplace Accommodations
This module aims to assist individuals in the non-profit sector in expanding their current understanding of accessibility, inclusivity, disabilities, and workplace accommodations. Module viewers will learn the importance, advantages, and current leading practices of providing workplace accommodations for their organizations and strategies for their effective implementation.
Having Tech on Deck 2.0 – Using Technology to Enhance Service Delivery with AI and Virtual Reality
This module explores how technology is transforming the way services and supports are delivered to people with disabilities. It highlights emerging tools such as Virtual Reality and Artificial Intelligence, and explains how they can be integrated into programs to enhance service delivery. It also looks at how these technologies can support workforce development and improve outcomes across the sector.